Support Helpdesk

Get help with medical portals, integration setups, clinic dashboard configurations, or billing checks.

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Frequently Asked Questions

Is PatientIQ HIPAA Compliant?

Yes. PatientIQ secures all stored medical documentation, database files, and audit trails using active TLS 1.3 encryption, end-to-end user-restricted permissions, and audit tracking consoles.

How do I sync my clinic's Epic EHR profile?

Go to Admin Dashboard > Connectors Portal, choose Epic FHIR Connector, paste your masked client client ID, and test connection handshake.

Can patients configure family accounts?

Yes. From the Patient Dashboard's 'Household Sync' console, you can audit spouse and child appointments, immunization schedules, and clinic alerts.

Direct Contact

General Inquiriessupport@patientiq.com
HIPAA Urgent Hotline+1 (800) 555-0144
Integration Desk HoursMon - Fri, 8 AM - 6 PM EST